Learn how customer centricity ties to organizational agility, how organizations are applying the mindset to their organizations, and how to find the customer in Large Solution environments.
SAFe in the News
In this segment, we’ll chat about why focusing on the customer helps leaders and employees find common ground to ultimately improve the way they deliver value to customers.
SAFe in the Trenches
Luke Hohmann shares a real-world example of how an organization that wasn’t using a customer centricity approach adopted a more customer-centric model, what that journey looked like, and the outcomes.
To learn more about customer centricity, visit scaledagileframework.com/customer-centricity
The Audio Community of Practice section of the show is where we answer YOUR most frequently asked and submitted questions. If you have a question for us to answer on air, please send it to firstname.lastname@example.org
The two questions we answer in this episode are:
- What kind of metrics should an organization gather to measure its maturity, over time, in customer centricity?
- How does a supplier to a large automotive manufacturer identify its customer?