SAPInsider: How Roche Refocused the World’s Largest SAP S/4HANA Project with SAFe®
SAP S/4HANA transformations are tough, especially when business and IT aren’t fully aligned. Roche faced that reality when its global program stalled, but by applying SAFe® principles, the company reignited progress across 95 countries. Join this webinar to learn how they turned setbacks into one of the world’s most successful S/4HANA transformations. Walk away with proven strategies to keep your own SAP programs on track and delivering value faster.
When:
October 22, 2025, 10:00 am – October 22, 2025, 11:00 am EST
Where:
Online (Zoom)
Who:
Change Agent, Director, Executives, Product Owner, Program or Project Manager, Release Train Engineer
In this session, experts from Scaled Agile and SAPInsider will unpack Roche’s journey to restart and accelerate its SAP S/4HANA transformation using SAFe® principles. You’ll gain a behind-the-scenes look at how Roche aligned business and IT teams, established clear governance, and created a repeatable model for delivering continuous value across 95 countries.
Whether you’re planning, in progress, or recovering from a stalled migration, this webinar will provide actionable insights to help your organization stay on course and achieve sustainable SAP success.
By Attending this session you will:
Understand the factors that caused Roche’s original SAP S/4HANA project to stall and the decisions behind the reset.
Identify the steps Roche took to refocus, simplify scope, and regain momentum.
Apply Roche’s lessons to reduce risk and accelerate progress in your own SAP S/4HANA deployments.
Outline leadership actions that strengthen alignment between business and IT during global ERP transformations.
Speakers
Michele Lanzinger
SAFe Strategic Advisor & SPCT | Scaled Agile, Inc.
Editor’s Note: You’re facing unprecedented business challenges. You need more than theories—you need a blueprint. Welcome to a Leader’s Blueprint, your weekly guide to proven strategies that get results.
Sound Familiar?
You’ve just launched. The team invested months of effort, the budget was approved, and the strategic decks were flawless. But now, instead of the sound of soaring adoption and positive buzz, you’re met with… silence. Engagement metrics are flat, the innovative features you debated for weeks are being ignored, and the market seems completely indifferent. You’re left wondering, “Did we just spend a year building something nobody wants?”
If this scenario feels familiar, you’re not alone. This is the painful result of a disconnect—a gap between your organization and the customers you exist to serve.
The Hidden Cost of Guessing
Operating without a direct line to your customer isn’t just inefficient; it’s a significant business risk. The costs ripple across the entire organization:
Wasted Capital: Every dollar spent on unwanted features is a dollar not spent on true innovation.
Demoralized Teams: Nothing crushes motivation faster than pouring your energy into work that fails to make an impact.
Lost Market Share: While you’re guessing, you can be sure your competitors are listening, adapting, and winning over your customers.
From Silence to Insight: A Glimpse of the Solution
Turning this around requires more than an annual survey. It requires building a systematic listening engine. In SAFe®, we call this the Harnessing Customer Feedback competency.
This isn’t just about collecting data; it’s about creating a holistic view of your customer’s reality. It means blending quantitative data (like usage metrics and satisfaction scores) with powerful qualitative insights. One of the most effective methods is Gemba, which involves going to the customer’s environment to observe them using your product. By seeing their struggles and successes firsthand, you replace assumptions with undeniable facts.
Your First Step
You don’t need a new tool or a big budget to start. Here is one simple action you can take this week:
Empower your team or a team you lead to dedicate an hour this week to observe a real customer using your product. This isn’t a demo or a sales call, but a quiet observation to uncover genuine insights. Afterward, share with each other the single most surprising discovery they made.
Unlock Your Full Potential
That single observation is just the beginning. To truly thrive and lead, a systematic approach is not merely essential for survival—it’s the catalyst for unprecedented growth. The Harnessing Customer Feedback competency provides a complete blueprint for designing robust feedback loops, extracting profound insights from data, and transforming customer understanding into winning product decisions that redefine your market.
Stop building in the dark.
Embrace the full power of the SAFe Framework, with the competencies and guidance that will empower you to become truly customer-centric and unlock your organization’s full potential. Get complete access by purchasing your SAFe Insider membership today.
Government Insider: Learning in the Age of AI – Leadership Actions You Can Take on Monday
AI is accelerating change, but organizations don’t just need faster tools, they need faster learning. Join us for this upcoming Government Insider session with SAFe® Fellow and leadership advisor Jeffrey Shupack, as he shares proven leadership patterns to help teams adapt, learn, and accelerate with AI especially in high-stakes, regulated environments.
When:
October 30, 2025, 10:00 am – October 30, 2025, 11:00 am MST
Where:
Online (Zoom)
Who:
Agile Coach, Business Analyst, Change Agent, Director, Government Agilists, Government Employees (Federal & Public Sector), Government Leader, Product Owner, Program or Project Manager, Release Train Engineer, SPC
In this fast-moving era of AI, the real opportunity isn’t just smarter systems—it’s smarter teams. This session dives into leadership patterns that unlock continuous learning at every level of the enterprise. You’ll explore bold, actionable strategies like experimentation, learning-driven OKRs, modeling vulnerability, and embracing inspection.
These aren’t lofty concepts, they’re real-world practices you can activate immediately to build resilient, AI-ready teams that thrive in complexity.
Speakers
David Freed (Host)
Enterprise Account Executive | Scaled Agile, Inc.
Jeffrey Shupack
President | Project & Team, Inc.
Jeffrey advises Fortune 100 companies and government agencies on scaling adaptive systems and building execution-focused learning cultures. He’s currently authoring a book on leadership patterns for continuously learning organizations in the age of AI.
Government Insider: When Government Agencies Ask for Agile – Sort Of!
Agile delivery can thrive—even within traditional, waterfall-style contracts. This session reveals how to align modern Agile practices with legacy RFPs to drive value, flexibility, and results.
When:
August 28, 2025, 10:00 am – August 28, 2025, 11:00 am MST
Where:
Online (MS Teams)
Who:
Agile Coach, Business Analyst, Change Agent, Director, Government Agilists, Government Employees (Federal & Public Sector), Government Leader, Product Owner, Program or Project Manager, Release Train Engineer
Traditional contracts don’t have to limit Agile innovation. In regulated industries and government settings, delivery teams are finding creative ways to bring iterative, value-driven approaches into environments built on fixed scope and rigid milestones.
This session dives into:
🔹The tension between Agile delivery and waterfall-style RFPs
🔹Common missteps that emerge as early as the proposal phase
🔹Real-world examples of Agile success within legacy frameworks
🔹Strategies for maintaining Agile integrity while meeting contractual obligations
Attendees will walk away with practical guidance on structuring proposals, setting expectations, and designing governance models that support adaptability and collaboration—even in the most structured procurement environments.
Whether you’re shaping the bid or leading the build, this session offers a roadmap for making Agile work where structure is non-negotiable. Register today to join the conversation!
Speakers
Jim Porter
Senior Strategy Consultant | IBM Consulting – US Federal
Jed Hadley
Senior Strategy Consultant | IBM – U.S. Federal Practice
2025 SAFe® Summit Denver: Still Thinking About Attending? Let’s Talk!
Missed the first webinar? You’re in luck—we’re hosting another!
Don’t miss this featured webinar previewing the highlights of the 2025 SAFe® Summit Denver. From inspiring sessions to new AI innovations and unmatched networking opportunities, you’ll leave equipped to confidently plan your Summit experience.
When:
August 7, 2025, 2:00 pm – August 7, 2025, 3:00 pm MST
Where:
Online Events (Zoom)
Who:
Agile Coach, Business Analyst, Change Agent, Director, Product Owner, Program or Project Manager, Release Train Engineer, SAFe Program Consultant, Scrum Master
Join this exclusive webinar for a detailed look at the 2025 SAFe® Summit Denver – a can’t-miss event. From inspiring sessions to new AI content and unmatched networking opportunities, you’ll leave with the information you need to confidently plan your Summit experience.
What to expect in this webinar:
🔹 Why this SAFe® Summit is a game-changer for Agile leaders and teams
🔹 Highlights of key sessions, networking events, and Summit extras
🔹 New! The AI Symposium & AI-Native Foundations Certification Course
🔹 Insider tips to maximize your Summit experience and ROI
Bring your questions and let’s explore how the SAFe® Summit will shape your agile journey!
Speakers
Checho Santander
Event Promotions Manager | Scaled Agile, Inc.
Eric Neal
Director, Global Events and Community Engagement | Scaled Agile Inc.
Com mais de 180 sessões entre palestras, workshops e atividades práticas, o evento será uma oportunidade única para aprender, se conectar com profissionais do setor e descobrir soluções inovadoras para os desafios da gestão e das equipes ágeis.
Estaremos com nosso estande no evento junto com a Adaptworks e será um prazer te receber para trocar ideias, apresentar nossas soluções e falar sobre como estamos impulsionando a agilidade no setor público.
Agile Transformation to Business Value and Insights from ASPC Professionals
Join us for “Agile Transformation to Business Value”, a candid session where experienced ASPC-certified leaders share what’s truly working in the field.
When:
July 29, 2025, 9:00 pm – July 29, 2025, 10:00 pm IST
Where:
Live Meetup
Who:
Agile Coach, Business Analyst, Change Agent, Director, Product Owner, Program or Project Manager, Release Train Engineer, SAFe Program Consultant, Scrum Master
You’ll hear real stories from ASPC professionals, learn from challenges others have faced and overcome, and take away actionable insights you can apply right away. It’s also a great opportunity to connect with fellow SPCs and ASPCs who are navigating similar paths in agile leadership.
Speakers
Andy Sales
Chief Methodologist and SAFe Fellow, | Scaled Agile
Tess Powell
ASPC Co-Creator, Product Manager, and Instructional Designer | Scaled Agile
Government Insider: Human-AI for Product Value Beyond POC
AI is evolving—and so is the way we partner with it. Join our upcoming session with guest speaker Mike Idengren from LSA Digital to hear powerful insights on Human-AI alignment and how SAFe® principles drive faster value and scalable success.
When:
July 31, 2025, 10:00 am – July 31, 2025, 11:00 am MST
Where:
Online (MS Teams)
Who:
Agile Coach, Business Analyst, Change Agent, Director, Government Agilists, Government Employees (Federal & Public Sector), Government Leader, Product Owner, Program or Project Manager, Release Train Engineer
Human-AI collaboration is rapidly transforming how organizations deliver value—and aligning that collaboration with SAFe® principles unlocks even greater potential. In this upcoming session, we’ll dive into how structured frameworks help teams accelerate time-to-value, reduce costs, and create scalable, product-focused outcomes.
Rather than chasing yet another proof-of-concept, you’ll learn practical methods already delivering success in real-world scenarios. We’ll cover:
🔹 Actionable strategies to enhance AI/ML initiative outcomes
🔹 Approaches to Human-AI collaboration that balance impact, cost, and flexibility
🔹 Lessons drawn from successful government and enterprise case studies
🔹 A clear framework to move from experimental POCs to scalable, high-impact AI solutions
Whether you’re modernizing government services or innovating in the private sector, this session delivers clear, actionable guidance to help AI move from vision to real-world success. Be part of the shift toward product-driven transformation.
Register now to reserve your seat and gain tools that turn innovation into measurable impact.
2025 SAFe® Summit Denver: Thinking About Attending? Let’s Talk!
Don’t miss this featured webinar previewing the highlights of the 2025 SAFe® Summit Denver. From inspiring sessions to new AI innovations and unmatched networking opportunities, you’ll leave equipped to confidently plan your Summit experience.
When:
July 23, 2025, 9:00 am – July 23, 2025, 10:00 am MST
Where:
Online Events (Zoom)
Who:
Agile Coach, Business Analyst, Change Agent, Director, Product Owner, Program or Project Manager, Release Train Engineer, SAFe Program Consultant, Scrum Master
Join this exclusive webinar for a detailed look at the 2025 SAFe® Summit Denver – a can’t-miss event. From inspiring sessions to new AI content and unmatched networking opportunities, you’ll leave with the information you need to confidently plan your Summit experience.
What to expect in this webinar:
🔹 Why this SAFe® Summit is a game-changer for Agile leaders and teams
🔹 Highlights of key sessions, networking events, and Summit extras
🔹 New! The AI Symposium & AI-Native Foundations Certification Course
🔹 Insider tips to maximize your Summit experience and ROI
Bring your questions and let’s explore how the SAFe® Summit will shape your agile journey!
Speakers
Checho Santander
Event Promotions Manager | Scaled Agile, Inc.
Eric Neal
Director, Global Events and Community Engagement | Scaled Agile Inc.
Over two decades, I have worked with large system builders in Aerospace, Defense, Automotive, and many other industries, supporting leaders in applying Lean-Agile principles to their engineering practices. As a methodologist and a SAFe® Fellow, I speak with organizations daily about using SAFe to build and deliver large, complex systems faster, more predictably, and with higher quality.
Hardware ≠ Software: Understanding the Evolution of Hardware Development
Hardware and Lean-Agile don’t immediately seem like a perfect fit. Building a hardware system involves a lot of risk and cost, and a huge amount of infrastructure is required to design, verify, validate, and ultimately certify hardware solutions.
The common approach to hardware development has been to define complete requirements and design specifications prior to implementation. There hasn’t been a mindset of building incrementally or doing tasks in small batches, mainly because of the downstream risk and the costs associated with getting it wrong. Yet the systems we build today have too much market, user, and technical uncertainty to assume we can build them right the first time.
Over the past decade, we’ve witnessed a real disruption in hardware. New technology has enabled the industry to embrace a more Agile way of working. Digital technology, including digital twins, allows organizations to build an entire digital model of a system to address uncertainty faster and more cost-effectively. While hardware teams may not be able to build a new part every iteration, rapid prototyping and 3D printing mean they can now quickly and cheaply test and iterate at increasing levels of fidelity.
At Scaled Agile, we saw a clear market need for a course that would support engineering organizations’ adoption of SAFe in the same way that many software organizations have seen tremendous value.
Supporting Organizations in Implementing Lean-Agile Principles in Hardware
To create SAFe® for Hardware, we worked closely with our customers and the SPCT community, drawing on the conversations I’ve had over the past several years. The content in each module has been tested with multiple customers and reviewed by a community of SPCTs who work with hardware organizations. We landed on the modules that truly support engineering leaders and program managers in accelerating their hardware development and delivery and providing faster feedback and learning on the systems they build.
We start with a brief introduction to SAFe and Lean-Agile principles to level set the class. Next, we dive into Designing for Change, where we look at how engineering leaders can design their systems to optimize incremental development. A good example is to think about a mobile phone. Pre-smartphone era, mobile phones were fixed logic, while today — a phone is just a platform that can be continually improved. Too often, systems are designed to optimize initial costs over the ability to change, which limits the ability to evolve them over time based on feedback and learning.
Our next obstacle is the specification process. In Specifying the SolutionIncrementally, we show how smaller batches of requirements and design create feedback loops. This requires balancing and connecting traditional formal (‘shall’) specifications with backlog items like features and enablers. We also show how to incorporate nonfunctional requirements (NFRs) into the Agile way of working.
A crucial difference between software development and hardware development is dramatically longer lead times needed to manufacture physical parts. Further, these are often significant systems with multi-year and sometimes even multi-decade lifespans. Multiple Horizons of Planning shares best practices on how to plan with both a long-term and near-term perspective. We show how organizations can balance the need to forecast long-term while providing teams with the ability to plan and commit to shorter-term work.
As we say in SAFe, objective evaluation of working systems is the true measure of progress. Other measures, including phase-gate milestones, too often lead to false positive feasibility and wishful thinking. Being Agile in hardware requires a critical mindset shift. One issue is that teams often work in isolation on their part of a system, and regularly wait until the end to integrate the system. When it doesn’t, rework can be costly and frustrating. During Frequently Integrating the End-to-End Solution, participants will understand how digital technologies described earlier enable more frequent integration and faster, cost-effective learning.
Another shift is in the way that engineering leaders look at compliance and regulation. Instead of creating a large bow wave of compliance activities at the end of development, we shift those activities left, building security, compliance, and physical safety into a feedback loop each increment. We discuss how to make this happen during the module Continually Addressing Compliance Concerns.
Of course, no engineering team is an island. All organizations recognize the need to leverage suppliers whose knowledge and expertise are required to co-develop the solution. As organizations change to Lean-Agile ways of working, they must bring their suppliers along with them to be successful. In Collaborating with Suppliers, engineering leaders will learn how to integrate suppliers into their SAFe practices. They will also understand common contracting challenges and ways to address them.
Perhaps most crucially of all, our module Leading the Change is a call to action for development managers, program managers, and engineering executives. It’s not enough to agree to a new way of working, leaders need to own it and lead that change.
Built to Reinforce Learning
While the focus of SAFe® for Hardware is on knowledge transfer and education, we purposely designed the course to be 40 percent collaborative, with a lot of hands-on and activity-based sessions where engineering practitioners can learn from one another. Each module provides opportunities for leaders to discuss their current challenges and consider new approaches.
In our testing, I’ve seen leaders who enter the class with such different perspectives and then get in the room and discuss Agile practices with excitement and passion. I had one attendee tell me he would apply the roadmapping workshop the following week. And seeing the excitement and energy while building a marble run exercise is just the icing on the cake! We’ve had feedback that the content in SAFe for Hardware has really helped engineering leaders start thinking differently and understanding what’s possible within hardware development.
For organizations to change their ways of working, leaders need to see the art of the possible, and to understand that applying Lean-Agile principles and SAFe in hardware is doable. And the need to know that others are already doing it and seeing success. I want people walking out of the course feeling confident that as leaders, if they can take responsibility for applying the mindset and the principles to their specific context and organization, they can find incredible value.
SAFe for Hardware is currently in Limited Release, with classes available from select partners. A full release is planned for February 2025.
About Harry Koehnemann
SAFe Methodologist and SAFe Fellow at Scaled Agile, Inc., Harry Koehnemann has worked for over two decades with large system builders in Aerospace, Defense, Automotive, and many other industries, supporting leaders in applying Lean-Agile principles to their engineering practices. Harry speaks with organizations daily about using SAFe to build and deliver large, complex systems faster, more predictably, and with higher quality.