Show Notes Episode 16
Continuous Learning, Design Thinking and Customer Centricity
Learn how continuous learning helps leaders lead the change, how one organization embraced a culture of continuous learning, how design thinking drives innovation and suggestions for becoming more empathetic with the customer.
SAFe in the News
Raytheon CIO: Continuous learning starts with IT leaders
By Kevin Neifert, Chief Information Officer for Raytheon
SAFe in the Trenches
Hear Joe Vallone discuss the importance of creating a continuous learning culture and examples of an organization that was able to achieve this.
To learn more about the Continuous Learning competency, visit scaledagileframework.com
The Audio Community of Practice section of the show is where we answer YOUR most frequently asked and submitted questions. If you have a question for us to answer on air, please send it to firstname.lastname@example.org
The two questions we answer in this episode are:
- How does design thinking help organizations unearth innovative solutions for problems that potential customers don’t even know they had?
- A new concept in SAFe 5.0 – well, if not new, maybe called out in sharper focus – is the notion of Customer Centricity. It talks about designing with empathy. For someone who is not familiar with being empathetic, how would you recommend he or she start on this journey?