Play Podcast Episode 8 Episode 16: Continuous Learning, Design Thinking and Customer Centricity | Back to full list

Learn how continuous learning helps leaders lead the change, how one organization embraced a culture of continuous learning, how design thinking drives innovation and suggestions for becoming more empathetic with the customer.


SAFe in the News

Raytheon CIO: Continuous learning starts with IT leaders

By Kevin Neifert, Chief Information Officer for Raytheon

Full article

SAFe in the Trenches

Hear Joe Vallone discuss the importance of creating a continuous learning culture and examples of an organization that was able to achieve this.

To learn more about the Continuous Learning competency, visit scaledagileframework.com

Audio CoP

The Audio Community of Practice section of the show is where we answer YOUR most frequently asked and submitted questions. If you have a question for us to answer on air, please send it to podcast@scaledagile.com

The two questions we answer in this episode are:

  • How does design thinking help organizations unearth innovative solutions for problems that potential customers don’t even know they had?
  • A new concept in SAFe 5.0 – well, if not new, maybe called out in sharper focus – is the notion of Customer Centricity. It talks about designing with empathy. For someone who is not familiar with being empathetic, how would you recommend he or she start on this journey?

Meet Your Co-hosts

Melissa Reeve Vice President of Marketing Melissa Reeve is the Vice President of Marketing at Scaled Agile, Inc. In this role, Melissa guides the marketing team, helping people better understand Scaled Agile, the Scaled Agile Framework (SAFe) and its mission.
Joe Vallone SPCT, SAFe Fellow Joe Vallone is an experienced Agile Coach and Trainer and has been involved in the Lean and Agile communities since 2002. Mr. Vallone has helped coach several large-scale Agile transitions at Zynga, Apple, Microsoft, VCE, Nokia, AT&T, and American Airlines. Prior to founding Agile Business Connect, Joe Vallone served as an Agile Coach at Ciber, CTO/CIO of We The People, and the VP of Engineering for Telogical Systems.